Privacy Policy for codex-grp

At codex-grp, we are committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains the types of information we collect, how we use it, and the measures we take to protect it. By using our online store, you agree to the information collection and usage practices described in this policy.

1. Information We Collect

We collect various types of information to provide our services and improve your experience:

  • Personal Information You Provide to Us:
    • Contact Information: Your name, email address, phone number, shipping address, and billing address when you create an account or make a purchase.
    • Payment Information: Credit card details or other payment methods, which are securely processed through our authorized payment service providers. (Please note: We do not store sensitive credit card information on our servers).
    • Account Information: Your username and password for your account with us.
    • Communications: Any information you provide when communicating with us via email, phone, or live chat.
  • Information Collected Automatically:
    • Device Information: Your IP address, browser type, operating system, and device used (computer, smartphone, tablet).
    • Usage Data: Pages you visited, products you viewed, time spent on the site, links clicked, and your navigation path within our website.
    • Cookies and Similar Tracking Technologies: We use cookies to enhance your experience on our site, remember your preferences, analyze website usage, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing and Fulfillment: To complete your purchases, ship products, and manage returns and exchanges.
  • Account Management: To create and manage your account and provide access to your order history.
  • Enhance User Experience: To personalize website content, display relevant products, and improve the functionality of the online store.
  • Communicate With You: To respond to your inquiries, provide technical support, send updates about your orders, and send marketing notifications (with your prior consent).
  • Marketing and Advertising: To send promotional emails, special offers, and targeted advertisements that may interest you (with the option to unsubscribe at any time).
  • Data Analysis: To understand how customers use our website and improve our services and products.
  • Legal Purposes: To comply with legal and regulatory requirements, prevent fraud, and protect our rights and interests.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following parties for specific purposes:

  • Service Providers: Shipping companies, payment processors, hosting providers, and analytics companies that help us operate our business and deliver our services. These providers are obligated to keep your information confidential.
  • Government and Legal Authorities: If required by law, in response to a court order, to assist in investigations, or to protect our rights or the rights of others.
  • In Case of Merger or Acquisition: If [Your Online Store Name] merges with or is acquired by another company, your information may be transferred as part of the assets.

4. Protecting Your Information

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Using encryption technology (SSL/TLS) to protect data during transmission.
  • Implementing physical, electronic, and managerial security procedures to safeguard stored information.
  • Restricting access to personal information to employees who need it to perform their job functions.

5. Your Rights Regarding Your Information

As a user, you have the right to:

  • Access Your Information: Request a copy of the personal information we hold about you.
  • Rectify Your Information: Request correction of any inaccurate or incomplete information.
  • Erase Your Information: Request deletion of your personal information (subject to any legal obligations that may prevent us from doing so).
  • Withdraw Consent: Withdraw your consent for the use of your information for marketing purposes at any time.

To exercise any of these rights, please contact us at Info@codex-grp.com or +201022223292.

6. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on this page and will become effective immediately upon posting. You are advised to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: Info@codex-grp.com
  • Phone: +201022223292
  • Store Address (Optional): Cairo – Nasr City – Office No. (O52) – Property No. 44 Ahmed Mohamed Ibrahim Street, off Abbas El Akkad Street – Eighth District

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